Communications, Media, and Energy, Omnistudio, Industries CPQ & OM – Winter ’25 Release Notes Highlights

The Winter ’25 release notes are live and we’re excited to share our highlights on the latest and greatest for Communications, Media, and Energy & Utilities Salesforce Industry Clouds, including Omnistudio, BRE, Industries CPQ, and Industries OM.

Check out the full Salesforce Winter ’25 Release Notes here.

Key Highlights

Salesforce Pricing for Industries CPQ

Salesforce Pricing for Industries CPQ in Communications, Media, and Energy & Utilities Cloud (appears to) go Generally Available! There is no note that this feature is in beta, pilot, or developer preview, but the release notes are subject to change once Winter ’25 goes GA.

Leveraging Business Rules Engine (BRE) for Attribute Based Pricing has been available for several releases, while this is taking it a step further, and enable what we assume to be the full power of Salesforce Pricing. We were not able to find documentation for how to configure this new feature yet.

Read our post about Salesforce Pricing for more details on the features included in this new module.

Note that this is a net new module, so please do consult with your Salesforce account team regarding licensing and other impacts.

Salesforce Contracts for Industries CPQ

Salesforce Contracts for Industries CPQ in Communications, Media, and Energy & Utilities Cloud (appears to) go Generally Available! There is no note that this feature is in beta, pilot, or developer preview, but the release notes are subject to change once Winter ’25 goes GA.

A note on the page mentions new customers can look at using Salesforce Contracts. Given the rich new features available in Salesforce Contracts compared to Vlocity CLM, we agree that it’s worth a look for new customers and existing customers that want to be on the bleeding edge. See the Salesforce Help documentation for integrating Salesforce Contracts with the Vlocity Managed Packages.

Read our post about Salesforce Contracts for more details on the features included in this new module.

Note that this is a net new module, so please do consult with your Salesforce account team regarding licensing and other impacts.

Product Catalog Management (PCM) for Energy & Utilities Cloud

Product Catalog Management (PCM) for Energy & Utilities Cloud (appears to) go Generally Available! There is no note that this feature is in beta, pilot, or developer preview, but the release notes are subject to change once Winter ’25 goes GA.

Read our post about Product Catalog Management (PCM) for more details on the features included in this new module.

Note that this is a net new module, so please do consult with your Salesforce account team regarding licensing and other impacts.

OmniStudio is now Omnistudio

OmniStudio is now Omnistudio! FlexCard is now Flexcard and OmniScript is now Omniscript. This is a further step in rebranding the product suite after the recent rebrand of “DataRaptors” to “OmniStudio Data Mappers.”

Omnistudio New Designers

Many Salesforce and Salesforce Industries professionals are doubting the future of Omnistudio – don’t fret as Salesforce is still bringing new innovations. In this release, Salesforce has redone the designers to have a more similar look-and-feel to the Flow Builder UI. There do not seem to be any functional improvements and rather this is a purely UI/UX change.

Flexcard (source Salesforce Help Docs)

Omniscript (source Salesforce Help Docs)

Data Mapper (source Salesforce Help Docs)

Integration Procedure (source Salesforce Help Docs)

Industries CPQ

See full Industries CPQ release notes.

Salesforce Pricing for Industries CPQ

See Key Highlights above.

Salesforce Contracts for Industries CPQ

See Key Highlights above.

LWC Cart Enhancements

While this looks promising and the notes mention performance improvements and more flexibility with the LWC Cart, we were not able to find more details on how to configure this, or specifically what is new with the LWC Cart. Read more.

Asset Disconnect Scheduler

This provides an out of the box mechanism for disconnecting assets at the end of their contract term. Previously, the assets would remain active unless a user manually raises a MACD to disconnect them or customization is done to build a similar scheduled job. Read more.

Other Industries CPQ Items

• Easily Apply Discounts to an Entire Cart with Large Sets of Quote Line Items

Industries Order Management (OM)

There are no release notes for Industries OM for the Winter ’25 release.

Communications Cloud

See full Communications Cloud release notes.

Enterprise Sales Management – In-Flight Amendments

ESM now allows you to take your in-progress orders and amend them via an in-flight / supplemental quote. Read more.

Enterprise Sales Management – More Standard Cart API Support

ESM now supports Standard Cart API enhancements to deletePromotionItems, deleteCartDiscount, and delteCartsItems. Read more.

Quotes via Einstein Gen AI

Create budgetary quotes via Einstein Generative AI with a conversational user interface, similar to ChatGPT, rather than having to click through the ESM or LWC Cart process. Note that this requires Einstein licenses. Read more.

Other Communications Cloud Items

• Optimize Resource Usage by Easily Moving Assets

• Easily Apply Discounts to an Entire Cart with a Large Number of Quote Line Items

• New Features for Communications, Media, and Energy & Utilities (CME) Managed Package (Salesforce Pricing and Salesforce Contracts in Communications Cloud)

• Efficiently Manage Billing Disputes

• Asset Service Lifecycle Management — Communications Cloud

• Data Cloud - Monitor User Activity and Analyze Usage Patterns

• Data Cloud - Track and Optimize Service Performance with Service Level Objectives

Media Cloud

See full Media Cloud release notes.

Auto-Add Rules Across Different Media Types

Media Cloud now allows for defining auto-add rules to add product bundles from one media type based on the addition of a product from a different media type, without switching media tabs. Read more.

Other Media Cloud Items

• Customize the Spot Calendar's Style and Display

Energy & Utilities Cloud

See full Energy & Utilities Cloud release notes.

Integrating Industries Common Features, Especially Business Rules Engine, into Energy & Utilities Cloud

Several features in this release are E&U industry specific use cases leveraging Industries Common Features, especially with Business Rules engine, such as Technician Timesheet Validation via BRE.

Product Catalog Management (PCM) for Energy & Utilities Cloud

See Key Highlights above.

Other Energy & Utilities Cloud Items

• Drive Customer Support with Agent Console

• Minimize Customer Service Calls with Self-Service Portal

• Summarize Customer Calls with Einstein Work Summaries

• Improve Technician Experience with Timesheet Automation and Labor Cost Association

• Calculate Energy Savings and Rebates with Context Service

• Monitor Connected Assets with Data Cloud Visualization

• Product Catalog Management for Energy and Utilities

• Efficiently Manage Mass Asset Recalls, Services, and Upgrades

• Streamline Supplier Recovery Claims

• Easily Estimate Field Service Work and Quote Costs to Customers

• New and Updated Objects in Energy and Utilities Cloud

Business Rules Engine (BRE)

See full Business Rules Engine release notes.

Simulate with Advanced Input (JSON)

Similar to what was available with Calculation Procedures in Vlocity, now you can simulate Expression Sets by passing in JSON. This will make it easier to debug for example Attribute Based Pricing if you leveraging Business Rules Engine. Read more.

Force Refresh Decision Tables

Decision Tables have a caching mechanism built on top of the data that they store, to ensure that they provide the best possible performance. This can cause a delay in seeing new data when you upload new data and try to immediately retrieve data from the Decision Table. Now you can trigger a refresh to ensure the cache stores the latest data. Read more.

Other Business Rules Engine Items

• Simplify Business Rules with Context-Aware Subexpressions 

• Save and Manage Expression Set Versions Effortlessly

• Migrate Expression Set Versions Efficiently by Using Ranks

• Configure Complex Business Rules Easily by Using String Functions

• Create Decision Tables More Intuitively by Using the Unified User Interface

• Manage the Volume and Complexity of Your Decision Tables with the Decision Table Type Options

• Expedite Efficiency by Using CSV Files to Create Decision Tables

• Narrow Your Source Conditions by Applying Source Filters in Decision Tables

• Improve Decision-Making with the Newly Supported Objects in Medium Volume Decision Tables

• Increase Efficiency with Faster Refresh for Decision Table Data in Flows 

• Changed Business Rules Engine Objects

Omnistudio & Document Generation

Before we begin, it appears Omnistudio was formerly stylized as “OmniStudio” as per the Get to Know OmniStudio trail on Trailhead but is now stylized “Omnistudio.” This is in addition to the change of “DataRaptor” to “Omnistudio Data Mapper” recently.

See full Omnistudio release notes.

Omnistudio New Designers

See Key Highlights above.

Other Omnistudio Items

• Easily Browse Through Omnistudio Components with List Views

• Customize Omniscript Elements for Your Business Requirements

• Improve Document Generation Performance with Timeout Setting​

• Omnistudio Minor Releases

Closing Thoughts

In general, the Winter ’25 release brings a lot of new features and improvements across the whole Communications, Media, and Energy & Utilities Cloud space, including Omnistudio and Business Rules Engine. We see Salesforce doubling down on the integration of Salesforce Industries in the Salesforce core platform.

Our key highlights are the integration of some Revenue Lifecycle Management (RLM) modules in Communications, Media, and Energy Clouds, specifically with Salesforce Pricing and Salesforce Contracts (as well as Product Catalog Management (PCM) for only Energy & Utilities Cloud). We are happy to see continued innovation in the Omnistudio space as well.

In our next post, we will share our highlights of the Winter ’25 release notes for Revenue Lifecycle Management (RLM).